Our Grandview Terrace Senior Living campus renovation for Sun Health took place in resident corridors and the fitness center, salon, front entry, kitchen and dining areas. More than 300 residents were living in our construction zone in Sun City, Arizona.
The work required forethought to ensure that residents were kept informed and safe during the process. Creative thinking and teamwork with Grandview staff made sure those goals were realized. Early on, our team worked with Grandview to create a communication plan that let residents know where we were working and what we were doing. The plan included signs in hallways detailing upcoming work, instructions on walls showing how to call for an escort and opportunities for residents to provide feedback.
Taking it a step further, community members who needed to get through active construction zones were assisted by our Sundt Concierge Ushering Service. Team members walked residents through the work area, clearing potential hazards and making sure everyone was safe.
Following up, when renovations were complete on a floor, Project Manager John Lewis, Superintendent Max Sperry and their team visited each resident and delivered Sundt goodie bags to thank them for letting us into their home.
“Thanks for the good memories and for the cookies and can holder,” one resident wrote to the team. “It has been a pleasure to interact with the Sundt crew. I applaud your professionalism, safety and accommodating work ethic.”
The partnership with Sun Health is working. The company has brought us on board to perform work at The Colonnade, an assisted living and memory care facility in Sun City.